Pizza Hut outlet charged for unfair trade practice

Story By: Indre Sharma
Tuesday, August, 21 2018 - 12:06

The District Consumer Disputes Redressal Forum has imposed a penalty on Pizza Hut outlet's management, located at Phase 5 in Mohali for unfair trade pratice, after a resident has claimed he was unfairly overcharged.

As per media reports, Mohali resident Hakam Singh, the complainant in the case, had approached the consumer forum stating that he and his friend had purchased a pizza and a Pepsi bottle from the opposite party, Pizza Hut, Devyani International Ltd, at Phase 5, Mohali, on November 1 last year.

“The opposite party had charged Rs 60 for the Pepsi bottle whereas its MRP was Rs 35 in the open market,” the complainant had alleged.

Meanwhile, the forum has bserved that: “There is nothing on record to suggest that the OP provided any ambiance or extra facilities like that of three-star and five-star hotels for the sale of the product in question on its premises. Because of the adoption of unfair trade practice by the OP in charging Rs 25 extra, the complainant suffered mental agony and harassment and as such he is entitled to compensation under that head along with litigation expenses”.

The court ordered the OP to pay Rs 2,000 as compensation for mental agony, harassment and an equal amount as litigation expenses.

In addition  a penalty of Rs 4,000 was imposed on outlet's management.


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